Frequently Asked Questions

Your customer account is created automatically when you sign your first estimate. You will receive an email invitation to the login page where you can enter the email address used on the estimate to set up your account.

Link to the login page: Customer Portal Login. Enter your email address and click "Send Sign-In Link". Check your email for the sign-in link to access your account.

If you didn't receive your sign-in link email, please check your spam or junk folder. Ensure that you entered the correct email address associated with your account. If you still can't find the email, contact our support team for assistance. support@sunpaintingva.com

The sign-in link is valid for 15 minutes from the time it is sent. If the link expires, you can request a new sign-in link by returning to the login page and entering your email address again.

Yes, you can use your Google account to sign in to the customer portal. On the login page, click the "Sign in with Google" button and follow the prompts to authenticate using your Google credentials. The email associated with your Google account must match the email used on your estimate.

No, you do not need to create a password. The customer portal uses magic link authentication, where a unique sign-in link is sent to your email address each time you want to log in. This ensures secure access without the need for a password.

Yes, you can access your customer account from multiple devices. Simply use the same email address to sign in on each device. Your account information and estimates will be synchronized across all devices.

Estimates are typically prepared within 2-3 business days after the initial consultation. However, the timeline may vary depending on the complexity of the project and current workload. For urgent requests, please contact our support team for assistance. support@sunpaintingva.com

Sign in to your customer account and navigate to the "Estimates" section. Here, you will find a list of all your estimates. Click on an estimate to view its details, including scope of work, pricing, and terms. For any issues accessing your estimates, please contact our support team for assistance. support@sunpaintingva.com

The estimate includes a detailed breakdown of the scope of work, materials to be used, labor costs, project timeline, and any additional terms or conditions. It provides a comprehensive overview of what to expect for your project. If you have specific questions about your estimate, please contact our estimating team for assistance. estimating@sunpaintingva.com

Yes, you can request changes to your estimate. Please contact our estimating team with the details of the changes you would like to make. They will review your request and provide an updated estimate if necessary. estimating@sunpaintingva.com

Estimates are typically valid for 60 days from the date they are issued. If you need more time to make a decision or if there are any changes to the project scope, please contact our estimating team to discuss an extension or revision. estimating@sunpaintingva.com

A change order is a formal document that outlines any modifications or additions to the original scope of work agreed upon in the estimate. It includes details of the changes, associated costs, and any adjustments to the project. Change orders ensure that both parties are aligned on the updated terms before proceeding with the work. To see if your project has any change orders, please check the "Change Orders" section in your customer portal.

To request a change order, please contact our project management team with the details of the changes you would like to make. They will review your request, provide a formal change order document for your approval, and update the project scope and costs accordingly. You can also submit change order requests through your customer portal under the "Change Orders" section. projectmanagement@sunpaintingva.com

When a change order is created for your project, you will receive a notification via email. You can also view pending change orders in the "Change Orders" section of your customer portal. To approve a change order, simply review the details and click the "Approve" button. If you have any questions or need further clarification, please contact our project management team. projectmanagement@sunpaintingva.com

Depending on the nature of the changes outlined in the change order, there may be an impact on the project timeline. Our project management team will assess the requested changes and provide you with an updated timeline if necessary. We strive to minimize disruptions and keep you informed throughout the process. For specific questions about your project's timeline, please contact our project management team. projectmanagement@sunpaintingva.com

Yes, you can decline a change order. If you do not agree with the proposed changes, please contact our project management team to discuss your concerns and explore alternative solutions. Declining a change order may impact the project scope and timeline. projectmanagement@sunpaintingva.com

A paint schedule is a detailed plan that outlines the specific colors, finishes, and application methods to be used for your painting project. It includes information on surface preparation, primer types, paint brands, and any special instructions to ensure the desired outcome. The paint schedule helps our team maintain consistency and quality throughout the project. You can view and complete your paint schedule in the "Paint Schedules" section of your customer portal.

To access your paint schedule, sign in to your customer account and navigate to the "Paint Schedules" section. Here, you will find the paint schedule associated with your project. You can view the details, make selections for colors and finishes, and submit any required information directly through the portal.

Yes, you can make changes to your paint colors after the schedule is created. Please contact our project management team to discuss the desired changes. They will either make the changes directly or re-publish the paint schedule such that you can make your selections again.