Privacy Policy

Sun Painting Virginia ("Sun Painting," "we," "us," or "our") operates the customer portal and estimating software available at https://estimating.sunpaintingva.com. This Privacy Policy explains what customer information we collect through the portal, how we use it, and the limits we place on sharing that information.

By using the customer portal or by communicating with us through phone, email, or text message, you agree to the practices described in this policy.

We collect only the information needed to provide painting services and support your account:

• Contact details such as your name, mailing address, email address, and phone number.
• Project details such as job site address, scope of work, photos, and signed estimates or change orders.
• Billing and payment information processed through our payment provider; we do not store full card numbers on our servers.
• Communications you send to us (email, SMS, voicemail, portal messages) and our responses.
• Basic technical information such as login timestamps and IP address used to keep your account secure.

We use the information we collect only to:

• Prepare and deliver estimates, invoices, and project updates.
• Schedule, perform, and document painting work at your property.
• Send transactional and service-related communications (appointment reminders, status updates, payment receipts).
• Maintain the security of your account and the customer portal.
• Comply with tax, accounting, and other legal obligations.

Sun Painting Virginia does not sell, rent, trade, or otherwise share customer information with third parties for their own marketing, advertising, or analytics purposes. Your contact details, project information, and message history are kept private to Sun Painting Virginia and the staff and subcontractors directly assigned to your job.

Mobile information and consent for SMS messaging are not shared with any third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors and service providers (described below) is limited to what is required to deliver the painting services you have requested.

The only situations in which information leaves Sun Painting Virginia are:

• Service providers acting on our behalf. We use vetted providers to send email, deliver SMS messages, process payments, and host the application. These providers may process your information only as needed to perform the service we have hired them for, and they are contractually prohibited from using it for any other purpose.
• Subcontractors assigned to your job. Painting subcontractors receive only the project details they need to complete the work (such as job site address and scope of work).
• When required by law. We will disclose information if required by a valid subpoena, court order, or other legal process, or to protect the rights, property, or safety of Sun Painting Virginia, our customers, or the public.

The Sun Painting Virginia software sends customer correspondence by text message using an A2P 10DLC (Application-to-Person 10-Digit Long Code) messaging service registered with U.S. mobile carriers. A2P 10DLC is the carrier-approved framework for businesses to send transactional and customer-service messages to mobile numbers in the United States.

Program purpose. Messages relate to your project with Sun Painting Virginia and may include:

• Estimate, invoice, and change-order notifications
• Appointment and crew arrival reminders
• Project status updates and follow-up questions from our team
• Payment receipts and account-related alerts

Consent. You consent to receive these messages by providing your mobile number to Sun Painting Virginia (for example, when requesting an estimate, signing an estimate, or entering your number in the customer portal). We will not send marketing or promotional SMS without separate opt-in.

Message frequency. Message frequency varies based on the activity on your project. Message and data rates may apply depending on your mobile carrier and plan.

Opting out. You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you reply STOP, you will receive one confirmation message and will not receive further texts. Reply HELP for assistance, or contact us at support@sunpaintingva.com.

No sharing of mobile data. As stated above, mobile phone numbers and SMS opt-in information are never shared with third parties or affiliates for marketing or promotional purposes. They are used only to deliver the messages described in this section through our A2P 10DLC messaging provider.

Carrier disclaimer. Mobile carriers are not liable for delayed or undelivered messages.

We retain customer information for as long as your account is active or as needed to provide services, meet our legal and accounting obligations, resolve disputes, and enforce our agreements. Project records (estimates, invoices, signed change orders) may be retained for several years to support warranty and tax requirements.

We use industry-standard safeguards including TLS encryption in transit, access controls on our servers, and magic-link authentication that avoids storing customer passwords. No system is perfectly secure, but we work to keep your information protected.

• You can access and review your project information at any time through the customer portal.
• You can request corrections to your contact or project information by contacting us.
• You can opt out of SMS messages by replying STOP, and you can unsubscribe from non-essential emails through the unsubscribe link.
• You can request that we delete information that is no longer required for an active job or legal obligation.

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. Material changes will be communicated through the customer portal or by email.

If you have questions or requests related to this Privacy Policy, please contact us:

• Email: support@sunpaintingva.com
• Website: https://estimating.sunpaintingva.com